Privacy Policy
Last updated: January 1, 2025 · Effective: January 1, 2025
1. Who We Are
Pollbun (“we”, “our”, or “us”) operates the website pollbun.com and provides polling and survey software as a service.
📍 Contact Information
2. Information We Collect
We collect information you provide directly, including:
- Account information: Name, email address, and password when you sign up.
- Payment information: Billing details processed by Lemon Squeezy. We do not store card details.
- Poll data: Questions, options, and responses you create using Pollbun.
- Usage data: Log files, IP addresses, browser type, pages visited, and time spent.
- Communications: Emails or messages you send to our support team.
3. How We Use Your Information
- Provide, operate, and improve the Pollbun service.
- Process payments and manage your subscription.
- Send transactional emails (receipts, password resets, account confirmations).
- Respond to support requests.
- Monitor and analyze usage to improve the platform.
- Comply with legal obligations.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only with:
- Lemon Squeezy: Our payment processor, for billing purposes.
- Infrastructure providers: Cloud hosting and database providers under strict data processing agreements.
- Legal authorities: If required by law or court order.
5. Data Retention
We retain your account and poll data for as long as your account is active. If you close your account, we will delete your data within 90 days, unless required by law to retain it longer.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights:
- Access: Request a copy of the data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data.
- Portability: Request your data in a machine-readable format.
- Objection: Object to certain types of processing.
To exercise any of these rights, email us at support@pollbun.com.
7. Cookies
We use essential cookies to keep you logged in and remember your preferences. Analytics cookies are anonymized. You can disable cookies in your browser settings.
8. Data Security
We implement industry-standard security including SSL encryption, hashed passwords, and restricted access controls. No method of transmission over the internet is 100% secure.
9. Children’s Privacy
Pollbun is not directed at children under 13. We do not knowingly collect data from children under 13. Contact us immediately if you believe a child has provided us personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.