Refund Policy

Last updated: January 1, 2025  ·  Effective: January 1, 2025

At Pollbun, we stand behind our product with a simple, no-hassle refund policy. Your satisfaction is our priority.

Who Is Eligible

You are eligible for a full refund if:

• You are requesting a refund within 30 days of your initial subscription payment.
• This is your first purchase on the same subscription tier.
• Your account has not been suspended for violation of our Terms of Service.

How to Request a Refund

• 1
  Email us at support@pollbun.com with the subject line “Refund Request”.
• 2
  Include the email address associated with your Pollbun account and your reason for the refund (optional but helpful).
• 3
  We will process your refund within 3–5 business days. Funds will be returned to your original payment method.

After Your Refund

Once a refund is issued, your account will be downgraded to the free Starter plan. Your polls and data remain accessible on free plan limits. You are welcome to resubscribe at any time.

Refunds After 30 Days

We are unable to process refunds requested more than 30 days after your initial payment. If you believe there are exceptional circumstances, please email us at support@pollbun.com and we will review your case individually.

Annual Plans

Annual plan subscribers may request a full refund within 30 days of their initial annual payment. After 30 days, annual plans are non-refundable but you may cancel to prevent renewal at the end of the billing year.

Payments Processed by Lemon Squeezy

All payments for Pollbun subscriptions are processed by Lemon Squeezy, our authorized payment provider. Refunds are returned to the original payment method on file with Lemon Squeezy within 3–5 business days after approval.

Contact Us for Refunds